Saturday, October 2, 2010

Apple scores another victory in customer satisfaction

Last month I took my daughter to Apple's main San Francisco store to buy her a MacBook for college. Yes, it was over my protests, being a PC kind of guy for decades.

What an eye-opener -- I was surprised by how good the customer experience was in the store. And I was shocked that Madeline, who's made many a late night call to me for help desk services, had the MacBook Pro and printer up and running and online with zero help from Dad.

INFOSYS TECHNOLOGIES INTERNATIONAL BUSINESS MACHINES INVENTEC KDDI KLA-TENCOR

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